Cookies Policy

Last updated: November 23, 2025

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to the website owners.

As an IT support company, we use cookies to enhance your experience, analyze website performance, and provide personalized technical support services.

2. How We Use Cookies

ITSupportEng uses cookies for several purposes:

  • Essential Cookies: Required for the website to function properly
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Enable enhanced functionality and personalization
  • Analytics Cookies: Help us improve our services and user experience

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off.

Purpose: Website functionality, security, load balancing

Duration: Session or persistent

Analytics Cookies

These cookies help us understand how visitors interact with our website.

Purpose: Website analytics, performance measurement

Duration: Up to 2 years

Examples: Google Analytics, heatmaps, visitor tracking

Functional Cookies

These cookies enable enhanced functionality and personalization.

Purpose: Remembering preferences, language settings

Duration: Up to 1 year

Marketing Cookies

These cookies are used to track visitors across websites for marketing purposes.

Purpose: Advertising, retargeting, campaign measurement

Duration: Up to 2 years

4. Third-Party Cookies

We may use third-party services that set cookies on our website:

  • Google Analytics: For website analytics and performance tracking
  • Live Chat Services: For customer support and communication
  • Social Media Platforms: For social sharing and engagement
  • Advertising Networks: For marketing and retargeting campaigns

5. Managing Cookies

You can control and manage cookies in various ways:

Browser Settings

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may affect your experience on our website.

Opt-Out Tools

You can opt-out of certain third-party cookies:

6. Contact Information

For questions about this Cookies Policy or our use of cookies, please contact us:

Email: privacy@itsupporteng.com

Phone: +880 XXXX-XXXXXX

Address: Dhaka, Bangladesh